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Shenzhen City, waiting for the recipient to submit the declaration materials

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Shenzhen City, waiting for the recipient to submit the declaration materials to customs
for three weeks now since the parcel arrived at your city.
Recipient already submitted the declaration materials and receipt to the customsfor past one week now, but than the situation hasn't changed at all. How long should I wait? I really want to know what's going on here. Please help me.

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