Sent to wrong address

Asked by Kara | 2/14/2023 4:30:09 AM

So I ordered to things that your company, your company was supose to send to texas. It was sent to the wrong address in the wrong state! One of my packages is in Detroit!

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Wrong parcel address. How to change it?

1 Answer(s)

Daisy | 2/21/2023 8:39:53 PM Reply

Hi Kara,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact USPS to reflect the problem and check it for you as soon as possible. You need to require the seller give you a solution (refund you or send one again to you) if you couldn't get it at last.

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Hello,
I have put the wrong zip code (63111 instead of 63110) and the parcel is already delivered to the wrong address.
How can we reship it to the right address?
Order number: 2023111216429059
Tracking number: AM106418835CN
Right Shipping address:
Lilit Manucharyan ( Globbing)
Pfarrer-Sely-Str 23, Netreex GmbH
D3740
Rodgau 63110
Germany
+49 061066673535
Looking forward to hear from you.

Thanks in advance
Lilit

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