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Seller wont reply and ive never had these problems

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Does anyone know what i need to do
It says customs retention invoice missing below is my tracking number
WUYOU0322300002

1 Answer(s)

user
Hi Drake,

It's shipped by Wuyou Supply Chain (物邮供应链). Tracking information shows it was held by customs due to the invoice lost. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you. If the seller doesn't reply you, you can only open a dispute from the platform you buy it to get refund in time.

Order number: WUYOU0322300002
Package status: In transit (10 days)
Country: China -> United States
2025-03-26 04:00 UNITED STATES, Foreign import customs hold for inspection (invoice lost/not applicable)
2025-03-25 02:35 UNITED STATES, Arrived at the destination processing center
2025-03-24 13:10 UNITED STATES, Sent to foreign import customs
2025-03-23 ​​23:45 UNITED STATES, Foreign import customs hold for inspection (pending submission to border agencies/security departments)
2025-03-23 ​​20:45 UNITED STATES, Foreign import customs hold for inspection (detained by border agencies/security departments for unknown reasons)
2025-03-23 ​​20:09 UNITED STATES, arrived at the destination
2025-03-23 ​​12:21 UNITED STATES, plane arrived
2025-03-23 ​​06:46 Guangzhou, airline departed
2025-03-22 13:11 Guangzhou, handed over to the carrier for transportation
2025-03-21 19:36 Guangzhou, airline received
2025-03-21 18:00 Guangzhou, export customs/release
2025-03-21 11:36 Guangzhou, sent to export customs
2025-03-20 22:00 Guangzhou, [Guangzhou International Exchange Bureau] has been exported directly sealed
2025-03-20 09:27 Guangzhou, Mail has left [Guangzhou International Exchange Bureau] and is being sent to the next stop
2025-03-19 06:40 Guangzhou, mail has been sorted at [Huadiwan Sales Department directly under Guangdong International Company] and is ready to be sent
2025-03-18 15:53 ​​Guangzhou, mail has left [Huadiwan Sales Department directly under Guangdong International Company] and is being sent to [Guangzhou International]
2025-03-17 13:06 Guangzhou, has arrived at the destination

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