Hi Radhika Shrestha,

AM093850943CN was delivered to Kingston,TAS 7050 on October 6. If you don't get it, you need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check with Australia Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM093850943CN
Package status: successfully received (21 days)
Country: China -> Australia
2023-10-06 02:02 Kingston,TAS 7050, delivered
2023-10-03 19:15 Kingston,TAS 7050, outbound delivery
2023-09-30 17:15 TAS DISTRIBUTION CENTER, the shipment is being transshipped within the country
2023-09-28 14:24 TAS DISTRIBUTION CENTER, the shipment is being transshipped within the country
2023-09-26 02:51 TAS DISTRIBUTION CENTER, the shipment is being transshipped within the country
2023-09-24 08:35 TAS DISTRIBUTION CENTER, the shipment is being transshipped within the country
2023-09-22 07:43 TAS DISTRIBUTION CENTER, the shipment leaves the processing center
2023-09-20 23:17 TAS DISTRIBUTION CENTER, express delivery processing center
2023-09-20 05:04 AU, customs clearance in destination country completed [AU]
2023-09-19 18:17 AU, the express arrives at the customs [AU] and is waiting for customs clearance
2023-09-19 13:23 AU, arrival
2023-09-18 14:18 Shenzhen City, Departure
2023-09-17 23:07 Shenzhen City, Carrier Received
2023-09-15 18:42 Changsha City, China Post has received the mail
2023-09-15 18:42 Changsha City, customer handover

Hi there,

I did everything to get parcel but yet not respond . I did called china but are not giving positive information in parcel and yes ofcourse i did try to have conversation in flat frim i bought this item vut still no details are found . Could please help waht step should i take now. The parcel delivery time shows early in the morning 2:20 am . Which can't be possible. Yet i was home on that day . Not body appeared.

Hi Radhika,