Says my package has delivered but have not received

Asked by Linda Allen | 6/12/2023 9:39:34 AM

What carrier do you use in Canada so I can find my package that was not delivered despite saying it has been delivered.
Tracking no. AQ108223430CN

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

2 Answer(s)

Daisy | 6/14/2023 1:59:55 AM Reply

Hi Linda Allen,

If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Rebecca | 11/30/2023 7:49:26 PM Reply

I have a tracking number for you guys and it says it's been delivered but I did not receive it. I need a Canada tracking number please my number for China post is AM105613215CN

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