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Says delivered but never got the package (AT027378935CN)

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Hi for this tracking number (AT027378935CN) it says it was delivered but I never got the package. I checked with neighbors and they did not receive it either (in case it went there by mistake). Are you able to offer any more information on this? Thanks!

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1 Answer(s)

user
Hi julian,

According to the tracking information, AT027378935CN was delivered on October 5. If you don't get it, you need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AT027378935CN
Package status: successfully received (19 days)
Country: China -> United States
2023-10-05 17:00 GLENDALE, already delivered【US AZ GLENDALE】
2023-10-05 05:38 GLENDALE, the shipment arrives at the processing center [GLENDALE]
2023-10-05 02:20 GLENDALE, the shipment arrives at the processing center [GLENDALE]
2023-10-05 01:52 PHOENIX AZ DISTRIBUTION CENTER ANNEX, the shipment leaves the processing center [PHOENIX AZ DISTRIBUTION CENTER ANNEX]
2023-10-04 10:05 PHOENIX AZ DISTRIBUTION CENTER ANNEX;, the shipment leaves the processing center [PHOENIX AZ DISTRIBUTION CENTER ANNEX;]
2023-10-04 07:41 PHOENIX AZ DISTRIBUTION CENTER ANNEX, the shipment arrives at the processing center [PHOENIX AZ DISTRIBUTION CENTER ANNEX]
2023-10-03 23:16 LOS ANGELES CA DISTRIBUTION CENTER, the shipment leaves the processing center [LOS ANGELES CA DISTRIBUTION CENTER]
2023-10-03 13:40 LOS ANGELES CA DISTRIBUTION CENTER; the shipment arrives at the processing center [LOS ANGELES CA DISTRIBUTION CENTER;]
2023-10-03 12:40 LOS ANGELES CA DISTRIBUTION CENTER, express shipment arrives at the processing center [LOS ANGELES CA DISTRIBUTION CENTER]
2023-09-19 14:59 shenzhen, the shipment leaves the processing center【shenzhen】
2023-09-18 21:31 shenzhen, the shipment leaves the processing center【shenzhen】
2023-09-16 19:22 Shenzhen City, the email has left [Hong Kong China Express Project Department] and is being sent to [Guangshang Center]
2023-09-16 19:20 Shenzhen City, the mail has been sorted at [Hong Kong China Express Project Department] and is ready to be sent out
2023-09-16 19:17 Shenzhen City, the shipment leaves the processing center [Shenzhen City]
2023-09-16 18:43 Shenzhen City, Express Shipment Arrival Processing Center [Shenzhen City]
2023-09-16 18:21 Shenzhen City, China Post has received the mail
2023-09-16 18:21 Shenzhen City, Customer Handover

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