My package has been stuck at “flight arrival” since January 25. My tracking number is LZ626377246CN. Is it stuck at customs, should I be worried that it’s lost? I’ve seen many people having the same issue, are orders just really backed up these days?

Hello, I have noticed that many people have their packages stuck on “Guangzhou City, export customs / retention to be verified” since August 28th 09:52. Can you please check what is going on? I have contacted shipper and they said that they do not have any information from EMS. I know of many people who have complained about the same status from the exact same date. It has been almost a month and still has not left customs. That should not be happening when people pay extra for quick shipping and are waiting for important packages.

I've read many mails here from people asking where is my package I have the same issue, says my package was delivered I was home noone came. So the couriers mark stuff as delivered and keep it for themselves..might as well say this is a scam and now my kids have no gifts..you people should be ashamed.