Returned item stuck at custome
Asked by Toby |
0
RN663913093GB
Last known scan shows -
2021-10-30 16:22 Guangzhou City, import customs retention pending inspection.
This parcel is a return for damaged goods. Is labelled as this and I am still waiting over 1 month now for it to be returned to sender so I can get my refund. Please update me with information if I need to let the company know. Thanks
Last known scan shows -
2021-10-30 16:22 Guangzhou City, import customs retention pending inspection.
This parcel is a return for damaged goods. Is labelled as this and I am still waiting over 1 month now for it to be returned to sender so I can get my refund. Please update me with information if I need to let the company know. Thanks
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4 Answer(s)
Toby
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0
It has now been another 2 weeks and still pending inspection. In total my parcel has now been there for about 2 months and still not been returned to the sender as its damaged good and this is clearly stated on the CN22.
Daisy
Reply
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Hi Toby,
It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
Toby
Reply
0
Please update, this item is still stuck, I have spoken to the company that I ordered this item from and they are still awaiting for any request for paperwork etc etc. This item is a return as item was damaged and clearly states this on the CN22. Why is this stuck at customs and there has been no scan/update for nearly 1 month now.
It's under the customs check in Guangzhou now. You'd better wait for more days to see if it could be released.