return stuck in custom: proof of value?

Asked by Fridolin | 12/19/2023 2:33:47 AM

Hello! My return is stuck at customs (CNCANA) and fruugo.com asking me to put 5€ instead of 130€ as value of the goods. They also asked me to hand over the telephonenumber, so that customs can call them?
How can i solve this problem, so that i will be refunded with the price as expected? Best Regards!

Deliverynumber: CA125458090AT

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