☰
China Post: 86 10 11185 EMS: 86 10 11183
  1. Home
  2. Q & A

Retained by customs, Invoice missing/ inappropriate

|

Hi! The parcel with the LC113304224CN order is stuck at customs with the status "China, ZSGJYJCLZX ZSGJYJCLZX, Retained by customs, Invoice missing/ inappropriate" from 2022-09-25 15:48. Is there any way to solve this situation? Thanks!
Could you please contact the Aliexpress trading platform and sellers if any additional information is required from them (this is a consolidated package). Thanks again for the help!

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?
List of China Post Forbidden Items
China Import and Export Regulations 2024

1 Answer(s)

user
Hi Love Too,

It's waiting for the sender to cumbit the invoice to the customs now. You need to contact the seller to let him sumbit in time. If the seller doesn't reply you, I suggest you open a dispute from AliExpress to get refund in time.

Related Questions

Retained by customs, Invoice missing/ inappropriate (1 reply)

Hi! The parcel with the LC113304224CN order is stuck at customs with the status "China, ZSGJYJCLZX ZSGJYJCLZX, Retained by customs, Invoice missing/ inappropriate" from 2022-09-25 15:48. Is there any way to solve this situation? Thanks!
Could you please contact the Aliexpress trading platform and sellers if any additional information is required from them (this is a consolidated package). Thanks again for the help!

Invoice missing/inaproppriate (1 reply)

Hello, I sent a parcel to Shanghai from Russia, track number CB032788244RU, the status is invoice missing/inappropriate. The receipent didnt receive any messages.

How can I cantact cusoms to clarify deailes

My "invoice is missing" and i have not been contacted (1 reply)

M parcel has arrived at my country however customs have said that the invoice is missing. I have not been contacted by anybody and I have not received any information about what to do. It has been stuck at "invoice Is missing" for over 2 weeks now. how and who should I contact to resolve this?

Package stuck at customs due to lack of invoice (2 replies)
Missing invoice EE445376693IT (1 reply)
Overseas import customs keeps it for inspection (invoice is lost/not applicable) (1 reply)
I sent a parcel that is pending in China for customs (missing invoice) (1 reply)
Package held by customs - Invoice missing (0 reply)

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you！Your answer has been posted successfully!

China Post Tracking

Recommended Articles

Why is my package stuck in transit?

How to send parcels to foreign countries by china post

How long does it take to ship via China Post?

Why can't I track my china post package?

How do I track a package from China?

Wrong parcel address. How to change it?

China import and export regulations 2021

Hot Topics

Where is my package? (135 replies)
My parcels stuck at GUANGZHOU import customs (73 replies)
What does EME mean? See tracking last row (53 replies)
Is the package being held by China Customs? (50 replies)
Parcel tracking stuck at Langley UK (46 replies)
Never received package. China post must claim compensation for my refund (44 replies)
Item returned from export Customs/Security (39 replies)
Can we call China Customs directly to ask about the package? (35 replies)