received an email that it was delivered, but I didn't receive it, did I receive

Asked by Florentina | 11/12/2024 4:50:31 AM

I received an email that it has been delivered, but I did not receive it, where is my package, which courier has the package been delivered to?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 11/14/2024 1:07:33 AM Reply

Hi Florentina,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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