Hello, my letter was delivered to 心巢御园后面洁丽干洗店自提点 on Jan 26, but because of Lunar New Year, the recipient had returned to her hometown. The staff of the store then brought the letter to 重庆九龙坡区心巢御园后面门店驿站 due to New Year too. According to the recipient who went to collect it, the staff at the 驿站 said that the registered number is not common so they do not know where to classify it in the system. Hence, the registered letter does not exist in the system now. The staff were not willing to make the effort to find it either. I paid for it to be registered, and it wasn't even registered into the system when it was brought to a different place!? What can be done for this situation and how do I get my letter delivered into the hands of the recipient? The recipient went to the 驿站 again today (March 9th) and told me that there was a change of staff. The letter is still not found!

Hello, my letter was delivered to 心巢御园后面洁丽干洗店自提点 on Jan 26, but because of Lunar New Year, the recipient had returned to her hometown. The staff of the store then brought the letter to 重庆九龙坡区心巢御园后面门店驿站 due to New Year too. According to the recipient who went to collect it, the staff at the 驿站 said that the registered letter does not exist. The staff were not willing to make the effort to find it either. I paid for it to be registered, and it wasn't even registered into the system when it was brought to a different place!? What can be done for this situation and how do I get my letter delivered into the hands of the recipient?

I have returned a parcel from Ireland to China and I had the person receiving the parcel check on its status and they have been told that the parcel is lost. How do I claim for compensation as this is €70 I expect to recieve back as it was sent tracked and made it to China and lost by the post office not me?