You'd better contact Kenya customs to ask if you need to declare or do something to get it released. If you couldn't, contact the seller to reflect the problem and get a solution from the seller in time.
Thank you for advising parcel referenced RN014958579GB is currently held by customs. As suggested, I contacted the seller but they refuse to acknowledge or assist. They simply state that they are not responsible if the parcel is lost or held by Customs and I will only be offered a refund if they receive it. Please advise what I can do to resolve this.
Hi there, I have a package that arrived in Guangzhou yesterday from USA. I received a a notice that it is being held in Customs. Tracking number is CB131298255US. Why would it be held? How can i receive my package? Please help
You'd better contact Kenya customs to ask if you need to declare or do something to get it released. If you couldn't, contact the seller to reflect the problem and get a solution from the seller in time.