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Question about package

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My package says it arrive in my country and returned from import customs but the seller says its lost. Can you tell my how is that possible?

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7 Answer(s)

user
Hi Spider Wick,

What's the tracking number?
user
RV114837525CN This is the tracking number the seller says the parcel is lost but the tracking says it arrived?
user
Hi Spider Wick,

It's returned back. The seller hasn't got it.

2019-09-02 15:18
GYZONE, Item returned from Customs (import)

2019-09-02 15:15
GYZONE, Held by customs

2019-09-02 15:12
GYZONE, Item presented to import Customs

2019-09-02 09:29
GEORGETOWN A, Arrival at inward office of exchange

2019-08-13 15:10
BEIJING, Departure from outward office of exchange

2019-08-13 14:53
BEIJING, Departure from outward office of exchange

2019-08-11 15:46
BEIJING, Departure from outward office of exchange

2019-08-04 09:17
Posting/Collection
user
Why was it returned?
user
It couldn't pass the customs check in your country.
user
What was the reason for not able to pass customs and why does the tracking says returned from import customs?
user
You'd better contact Guyana Post to check detailed reason for returning back.

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