Query about package RV481898715CN

Asked by Aanchal C | 2/9/2021 12:20:00 PM

I see on the website that my package was shipped initially but is now stuck somewhere for more than 6 months. Since all details are recorded in Chinese, I need to know where is my parcel and why I haven't received it yet?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 2/15/2021 10:33:47 PM Reply

Hi Aanchal C,

According to the latest tracking information, it couldn't pass the customs check and was returned back to Ningde city where the seller is located. You couldn't receive it. What you need to do now is to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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