Hi Dawnhale,

According to the tracking information, AM698614510CN was delivered on April 1. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about where it was delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM698614510CN
Package status: Delivered
Country: China -> United Kingdom
2025-04-01 22:05 Delivered【Bristol,Bs30 8ar】, has been submitted
2025-03-30 18:02 Dispatching【Bristol,Bs30 8ar】, Delivery
2025-03-28 11:57 Departure from Processing Center【Bristol,Bs30 8ar, Express delivery departure processing center
2025-03-26 22:05 Arriyal at Processing Center【Bristol,Bs30 8ar】, Express delivery arrives at the processing center
2025-03-24 11:57 In Transit【AVON】, express delivery is being shipped in China
2025-03-22 18:58 Arrival at 【GB】, Arrival
2025-03-19 10:56 In Transit【Shenzhen】, express delivery is being transported in China, trunk line transit
2025-03-17 21:54 Departure from [Shenzhen], departure
2025-03-15 17:55 Received by Carrier 【Shenzhen】, carrier receiving
2025-03-13 12:57 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-03-11 23:41 Departure from Processing Center [Changsha], Express delivery departure processing center [Departure from Processing Center [Changsha]]
2025-03-09 23:13 Arrival at Processing Center [Changsha], Express delivery arrival processing center [Arrival at Processing Center [Changsha]]
2025-03-08 22:38 Departure from Processing Center [Changsha], leave the collection and delivery point [Departure from Processing Center [Changsha]]
2025-03-08 14:23 Changsha City, China Post has collected emails