Hi Géraldine Castera,

EB801728786CN was delivered on Nov.29 with signature. If you don't get it, you can contact Canada Post to check it for you. Or, contact the seller to open a case to check it for you. If the seller doesn't reply you and couldn't get it at last, you can only try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: EB801728786CN
Package status: successfully received (13 days)
Country: China -> Canada
2023-11-29 15:27 Signature available
2023-11-29 15:27 CA, ON, THORNHILL, Delivered
2023-11-28 13:01 CA, ON, THORNHILL, Item available for pickup at Post Office
2023-11-28 04:37 CA, ON, RICHMOND HILL, Item in transit to Post Office
2023-11-28 04:37 CA, ON, RICHMOND HILL, Item processed
2023-11-27 16:21 CA, ON, TORONTO, Item processed
2023-11-27 09:04 CA, ON, MISSISSAUGA, Item processed
2023-11-27 09:04 CA, ON, MISSISSAUGA, Item was released by Customs and is now with Canada Post for processing
2023-11-27 09:02 CA, ON, MISSISSAUGA, Item has arrived in Canada and will be presented for review
2023-11-17 10:21 CN, CNWUHD, International item has left originating country and is en route to Canada
2023-11-17 08:53 CN, CNWUHD, International item processed in originating country
2023-11-16 16:54 CN, 430000, International item mailed in originating country