Problems with customs clearance

Asked by Polina | 11/13/2024 12:40:24 AM

Hello, I'm having trouble getting my package cleared at customs in China. What does the status "Submit the invoice to China Customs" mean? How can I solve this problem. Parcel number EL020947685RU

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

List of China Post Forbidden Items

China Import and Export Regulations 2024

1 Answer(s)

Daisy | 11/19/2024 11:39:13 PM Reply

Hi Polina,

The receiver in China needs to call 0755-26755971 to ask what to submit to the customs to get it released.

Related Questions

abnormal clearance (1 reply)

Why it's rejected by customs? It's only TWS headphones and I bought the same product again and it's delivered without problems.

Problems with customs clearance (1 reply)

Hello, I'm having trouble getting my package cleared at customs in China. What does the status "Submit the invoice to China Customs" mean? How can I solve this problem. Parcel number EL020947685RU

Package was send for customs clearance in Guangzhou right after sending. (3 replies)

Hi! Should i be worried that my package right after being send was taken for customs clearance in Guangzhou? It never happened to me normally packaged was leaving China pretty quickly and without problems but now it's stuck and i'm worried about it.
Original Chinese status of a package is "广州市, 送交出口海关/安全"