Please read my question, I think one of my parcels has been lost

Asked by Chad | 4/8/2021 3:06:07 AM

I shipped 2 parcels using GD-E-EMS service. One parcel has been delivered EV964800961CN but when I track this parcel it still says ''Dispatched to the UK'', however it was delivered. My other parcel EV963694691CN was shipped 5 days before the other one and it still has not arrived, when i track this parcel the tracking has not updated.

You may get the answer from the following articles:

What Are the Reasons That Cause the Loss of Parcels?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How to Send Parcels to Foreign Countries by China Post

1 Answer(s)

Daisy | 4/8/2021 11:44:08 PM Reply

Hi Chad,

Shipping is taking longer due to the pandemic. The delivery time for EMS packages couldn't be guaranteed now. It may be delayed. You need to wait for more days to get update. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution as soon as possible.

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Please read my question, I think one of my parcels has been lost (1 reply)

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Hi, Its related question which I asked yesterday.

1.
but that 已交航空公司运输 step was on 11/4...
its still same until now...
why..? why they don't send...?
and some of parcels have same 已交航空公司运输 steps 2 times or more. (for example this one : RG641730045CN)
why? what happened?
please tell me..

2.
and also the parcel which I sent on 11/11 is already in Korea.. (RG653043145CN/RG651638045CN/RG655216895CN)
I think there is some problem..

3.
some of parcel is big and some of them are small..
but only big one arrived .. I think they could lost my parcels.. because its really small.
When can i know if they lost or not?

4.
If they lost, how can I get refund?
I send parcels via 4PX. where can I get a refund, when, how?

Thank you very much.
please reply asap..

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