Hi isacc,

What's the tracking number? In normal, it should be released in two weeks.

Tracking number is ee183937121ph , thanks you

Hi Isaac,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Feedback after mailing customs requiring package;
1. After inquiring, the mail with the order number EE183937121ph has not yet entered the customs processing link, and the standardized declaration procedures need to be completed. Please follow the postal SMS or paper notice guidelines. 2. The standard declaration notice is sent by the postal enterprise, not by the Guangzhou Customs. If the recipient has not received the relevant notice, the recipient can report the consultation to the postal enterprise (020-11183).

Hi Isaac,

In this case, let the receiver to call 11183 to check.

Feedback upon doing online clearance “The custom has reviewed the electronic mail declaration information , the postal company is tallying the goods , and the physical mail has not been delivered to customs.”
Please what should be our next step

Customs say they don’t have the package , may I know what else I can do , to know the exact location of the package