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Paying custom charges

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Hi, I sent an item back to a seller as it wasn't as advertised but it is now stuck in customs and until it is released I can't get my refund.
Is there a way I can pay the fee needed to get it released or can you release without a fee as its an item being returned and sold?

1 Answer(s)

user
Hi James,

If it needs to pay the fee, the customs will notice the receiver to pay for it. You need to let the receiver cooperate with you to get it.

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