Partial loss of order

Asked by Betty Beard | 12/16/2020 12:08:40 PM

I ordered a pair sketchers and only one shoe arrived,I need the right shoe also

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

What Are the Reasons That Cause the Loss of Parcels?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 12/17/2020 8:42:25 PM Reply

Hi Betty Beard,

You need to contact the seller to reflect the problem as soon as possible to send you the right one.

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Confusion with judgement (1 reply)

Hi Daisy... I had opened a dispute regarding my items which hasn't arrived and the buyer protection time is up. AliExpress has made a final judgement today stating this,
Since you didn't receive the package within the purchase protection days and both of you didn't reach any agreement, we will support you the refund request according to our rule.

Problems with the order Judgement from AE Invalid Reason
Purchase Protection is running out, but package is still in transit Valid -

Package Information
China Post Registered Air Mail RV382809308CN In Transit
Final resolution: Partial refund 735.00 INR

Reminder: Normally buyer will receive the refund in 3-20 business days.
So Is 735 the amount that they'll be refunding ? Because my confusion is that my full amount is 735.00 INR and the judgement says ' partial refund 735.00' or they'll deduct amount from 735.00
Thanking you

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Hi,

My receiver at FengTai, Beijing has not received my letter sent from Malaysia. This is an important highly urgent mail. Please help me to check where it's as soon as possible. Thanks a lot!!!

The order number is :RR170473645MY

Thanks!!!