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Parcels lost in AMS since 13th Jan and no status change

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Hello, my 2 parcels from China to Germany
AG204381305CN
AG204448789CN

are lost since 13th January in Ansterdam. Seller isn’t help me realy. What is happened? Can you give me information?

1 Answer(s)

user
Hi FrankGermany,

AG204381305CN and AG204448789CN are stuck on Jan.13. If they are stuck for a long time, you need to contact the seller to ask for the new tracking number in Germany. Then, you need to use the number to check with Germany Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AG204381305CN
Package status: In transit (45 Days)
Country: China -> Germany
2023-01-13 10:12 NETHERLANDS, NETHERLANDS
2023-01-10 09:41 HK, Leave CHINA HK
2023-01-09 10:12 HK, arrived at CHINA HK
2023-01-07 11:19 Dongguan City, mail leaves the commercial processing center
2023-01-07 11:10 Dongguan City, leave [Dongguan International Company Direct International Business Department], the next stop【Guangshang Center】
2023-01-07 11:10 In Dongguan City, mail arrives at a commercial processing center
2023-01-07 10:02 Dongguan City, [Dongguan International Company Direct International Business Department] has been received

Number: AG204448789CN
Package status: In transit (45 Days)
Country: China -> Germany
2023-01-13 10:12 NETHERLANDS, NETHERLANDS
2023-01-10 09:41 HK, Leave CHINA HK
2023-01-09 10:12 HK, arrived at CHINA HK
2023-01-07 11:19 Dongguan City, mail leaves the commercial processing center
2023-01-07 11:10 Dongguan City, leave [Dongguan International Company Direct International Business Department], the next stop【Guangshang Center】
2023-01-07 11:10 In Dongguan City, mail arrives at a commercial processing center
2023-01-07 10:02 Dongguan City, [Dongguan International Company Direct International Business Department] has been received

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