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Parcel Tracking EW148379302FR

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Good morning
I sent back from France to China to Kentfaithglobal in Shenzhen a faulty product and provided 3 copies of the invoice for Chinese customs service.
So far. I learned my parcel was held by Chinapost for a missing invoice or duties to pay?
Could you help me to solve this matter?
Many thanks for your help
Best regards
M.MILICIA

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1 Answer(s)

user
Hi MILICIA,

You need to contact the receiver in China to help you contact China customs to check what the problem is.

Order number: EW148379302FR
Package status: In transit (21 days)
Country: France -> China
2024-07-25 14:59 Shenzhen, waiting for the user to pay the tax
2024-07-25 14:40 Shenzhen, the mail leaves [Shenzhen International Exchange Bureau, Guangdong Province] and is being sent to the next station
2024-07-21 09:34 Shenzhen, Mail arrives at Shenzhen International Exchange Bureau, Guangdong Province
2024-07-21 05:08 Guangzhou, the mail leaves [Guangzhou International Exchange Bureau] and is being sent to the next station
2024-07-21 04:48 Guangzhou, Mail arrives at Guangzhou International Exchange Bureau.
2024-07-19 15:14 Guangzhou City, Import Swap Bureau retained
2024-07-17 19:41 Departure from Overseas Export Exchange Bureau (not yet arrived at China Post)
2024-07-17 17:40 Arrive at the Overseas Export Exchange Office
2024-07-16 15:19 FR has been received
2024-07-19 15:14 CN, Your parcel continues to travel to its destination territory.
2024-07-17 19:41 FR, Your package is ready to leave its shipping territory. It will be handed over to the carrier for transport.
2024-07-17 17:40 FR, Your parcel is in transit on our logistics platforms.
2024-07-16 22:20 FR, Your parcel is in transit on our logistics platforms.
2024-07-16 15:19 FR, Your package has been dropped off at a post office.
2024-07-15 21:42 FR, Your Colissimo will soon be entrusted to us! It is being prepared at your sender.

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