Tracking number: CY285259350DE(not arrived), CY285259363DE(arrived).

I sent 2 parcel (same size, same weight) in the same time in 2020-10-06 from Germany to China. One of the parcel arrived on 2020-10-15 but another one still in the status of "Dispatched from Office of Exchange" for a week and no any other updates untill now.

Could anyone bring some info about why there is such a huge difference between the status of two parcel and what does Dispatched from Office of Exchange means, it`s still in Germany or other places? Where is my parcel now?

Hey, I ordered a package on 20th December (Over 1 month ago) to the UK

When I check the tracking for my parcel (LZ578653088CN) - It keeps being dispatched from the Office of Exchange in Shenyang, and then being returned the following day.

Could you please check what is happening and why the parcel keeps being returned? If things are progressing, I am happy to wait, but if the parcel is stuck I would like to request a refund from the seller.

Thanks!

Here is the latest tracking info:

2020-12-30 16:48:20 Huludao Arrival at Regional Sorting Center
2021-01-14 21:34:31 Shenyang Dispatched from Office of Exchange
2021-01-15 20:15:55 Shenyang Returned
2021-01-15 20:16:03 Shenyang Dispatched from Office of Exchange
2021-01-16 03:22:46 Shenyang Arrival at Regional Sorting Center
2021-01-16 15:56:49 Shenyang Dispatched from Office of Exchange
2021-01-17 18:13:09 Shenyang Returned
2021-01-17 18:13:20 Shenyang Dispatched from Office of Exchange
2021-01-18 19:17:42 Shenyang Dispatched from Office of Exchange
2021-01-19 20:27:05 Shenyang Returned
2021-01-19 20:27:20 Shenyang Dispatched from Office of Exchange
2021-01-20 19:37:47 Shenyang Dispatched from Office of Exchange
2021-01-21 15:09:35 Shenyang Returned
2021-01-21 15:09:47 Shenyang Dispatched from Office of Exchange

Hi my order RS847273406GB which contains my degree certificate has been stuck at the status "Dispatched from Office of Exchange" in Langley HWDC, UK for ten days now, could you have a look and see if you can provide the updated status for it please?

Thank you in advance.