On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?

Hello
I sent a package to address in Shenzhen, however it is stuck in customs. see below
Kind regards
Noel

Parcel No. CF370096953MT tracking result

2017-08-26 15:25:58.0 Beijing import customs scan
2017-08-26 16:59:28.0 Beijing center import customs cleared (domestic transit )
2017-08-29 15:24:39.0 Shenzhen import customs scan
2017-08-29 16:33:01.0 arrive customs /安全部门
2017-08-29 17:26:10.0 Shenzhen center import customs cleared (domestic transit )
2017-09-04 09:57:46.0 Shenzhen import customs scan
2017-09-04 10:02:57.0 arrive customs /安全部门
2017-09-04 16:38:37.0 Shenzhen center import customs cleared (domestic transit )

Addressed to
ZheZhang01
4 F, A3 Tower, Hekan Industrial Zone,
Wuhe Avenue NO.41 , Bantian,
Longgang District,
Shenzhen,
Guangdong,
China
Postal code: 518116
Phone number: 86 075523943772

Tracking Number: EY114589372AU
I am returning an item back to China but it is stuck in customs awaiting for the receiver to pay customs tax. The company (receiver) did not give me a phone number to put on the customs declaration form until after I sent it. It is now stuck in customs and the receiver is claiming that they cannot do anything until they receive a phone notification about it. I have contacted my postal company to try add a phone number to the customs declaration, but they informed me that this was no longer possible from their end. Additionally, they said that it is not mandatory to add a phone number, and that the receiver should have received a letter notice to the address. I also added an email to the customs declaration before posting it. Is it possible that the notice would of been sent to the email address they provided?

How can the receiver contact customs to clear up this issue? I can provide a contact number that the receiver sent after I sent the package as well as any other information that may be required.

Thank you.