Hello,
My parcel EK907418839GB - seems to be stuck at customs, I am sending to China for first time, and I am first time returning an international item, can you please let me know who I can contact and how I can fix this issue please. I am really overwhelmed with this issue and paid too much for this parcel, please help :(
I also tried to call you from +861011185 and +861011183, but cannot reach, - it says his pone number can not be reached atm.

CJ467190965US
Yes I have waited. How do I talk to someone?
Because they are telling the person I’m sending to in China. The seller who I’m retiring goods to. That he has to pay 671rmb tax for the items which have no value because I am returning them to the seller.

1)
The item only cost me 321rmb originally. So why is he having to pay a customs fee of 671rmb? Twice the value of what I paid?

2)
How do I get this resolved do the seller gets their item back and I am able to get my refund from the seller

Please someone help or tel me who to talk to to get this resolved and what I need to tel them so it can get

My Parcel from France has been blocked for days because Chinese customs are "busy" they finally replied yesterday that theyr will destry 50% of the goods inside the parcel which are my family Xmas presents because... because no real explanation, they just don't care and there is no way to talk to them, what was Ok a month ago, is not OK a month later because...I am totally disgusted