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Parcel stuck in Australian customs 3wks

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Tracking number is EB748442885CN.
This package has been waiting to clear at Sydney customs for over 3wks now. Australia post advised I need to get China post to lodge an enquiry to see what's happened. I can't do anything from my end. Please help. Thanks

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?
Why is my package stuck in transit for so long?
What Are the Reasons That Cause the Loss of Parcels?

3 Answer(s)

user
Hi Hanb,

You need to contact the seller and let him to lodge an enquiry to see what's happened.
user
My supplier said they can't do anything because its in Australian customs. I need some answers. Can you please investigate what's happened?
user
Hi Hanb,

Sorry, we couldn't investigate what's happened to it. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution (refund you or send it again to you) as soon as possible.

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