Parcel stuck for more than 30 days in Guangzhou
Asked by Jeff |
0
Hi,
EMS package EV979620250CN has now been stuck for more 30 days with the following status:
2021-06-11 11:48 Guangzhou City, has been handed over to the carrier transport
2021-06-11 06:20 Guangzhou City, leave the Guangzhou International Mail Processing Center, the next stop ,Guangzhou International Mail Exchange Station
2021-06-11 05:19 Guangzhou City, Guangzhou International Mail Processing Center has been exported straight
2021-06-10 23:32 Guangzhou City, Arrival at Guangzhou International Mail Processing Center
2021-06-10 21:53 Guangzhou City, leave the "Provincial International Flower Bay Business Department", the next stop "Guangzhou International"
2021-06-10 19:55 Guangzhou City, "Provincial International Flower Bay Business Department" has been received
How can I confirm that this parcel is still waiting for an air carrier slot, and that it hasn't been lost, since there is no updates? Which contact should my vendor reach to file a claim?
Best regards
EMS package EV979620250CN has now been stuck for more 30 days with the following status:
2021-06-11 11:48 Guangzhou City, has been handed over to the carrier transport
2021-06-11 06:20 Guangzhou City, leave the Guangzhou International Mail Processing Center, the next stop ,Guangzhou International Mail Exchange Station
2021-06-11 05:19 Guangzhou City, Guangzhou International Mail Processing Center has been exported straight
2021-06-10 23:32 Guangzhou City, Arrival at Guangzhou International Mail Processing Center
2021-06-10 21:53 Guangzhou City, leave the "Provincial International Flower Bay Business Department", the next stop "Guangzhou International"
2021-06-10 19:55 Guangzhou City, "Provincial International Flower Bay Business Department" has been received
How can I confirm that this parcel is still waiting for an air carrier slot, and that it hasn't been lost, since there is no updates? Which contact should my vendor reach to file a claim?
Best regards
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1 Answer(s)
It was handed over to the carrier transport on June 11 and is in transit to France now. It usually takes about 30-60 days to have update showing it arrives in France after that. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.