Parcel stuck at ShenZhen custom and recipient has not been contacted!!!!

Asked by rebecca | 8/19/2020 2:33:44 AM

Hi, I have a parcel (EJ259134793AU) that has been held at Shenzhen custom since 6 August 2020. It seems that it is awaiting for recipient to pay tax, but the recipient has not been contacted till now. Could you help me check please.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

Daisy | 8/20/2020 10:08:36 PM Reply

Hi rebecca,

It's waiting for the recipient to pay for the tax. The recipient should have received the notice. We couldn't help you contact the recipient. If he doesn't pay for it in time, it will be returned back to you.

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