Hi,

I have sent a parcel to China and it looks like it's stuck at the Guangzhou Shijing Post Office.

The tracking number is: RR697056236SE.

It's supposed to go to a Mr Wang Zhi Gang (tel: +86 18664602824).

He says he's been to the post office but they have no details of that parcel?

How do I proceed?

Kind regards,
Alfred

My parcel has been in Hangzhou customs for 90 days and I have made an enquire with you sometime ago. The tracking number is http EJ280926533AU. I have received all the help we can get from Australia post, but they have stated that we must get help from China Post as the parcel is stuck here in China. The parcel was sent as an express post so I am very disappointed I have not heard from someone by now! Your assistance would be greatly appreciated as I have also attempted phoning Hangzhou customs many many times and have not been able to speak with anyone as they have not picked up the phone between 2:30-4pm.

parcel was returned to China with motorcycle part inside under guarantee, stuck at custom
since 04/09/2023,information done by french post office! parcel was send to the follwing
adress:
M.Wang
Salle B210, Congyun Road 816, district de Baiyun, Guangzhou, Guangdong, 51000, Chine.
Numéro de téléphone : 15521377883 (french post office note was wrong -it is my personal phone)
May I have some news and explication why the parcel isn't delivered