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Parcel stuck at customs

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Hello, my parents sent me a package as a gift from the Czech Republic through post office. The overall value (not price) is around 6000 RMB. The worker behind the desk told us that the limit is 1000RMB and that we cannot take the package with us. The only two options are to return the package or use an agent such as DHL. What is really strange is that 2 months ago my parents sent me almost the same package with almost the same value. THis package arrived to our door and everything was fine. I dont understand what is the problem now. Furthermore, DHL told us that we need to solve it with EMS. The package number is CV004898411CZ.

Can you please help?

1 Answer(s)

user
Hi Filip Jarolim,

You'd better contact the customs by calling 021-64194768 to ask how to get it now. You may need to declare it.

Number: CV004898411CZ
Package status: In transit
Country: Czech Republic -> China
2021-05-26 09:21 Shanghai, customs seizure, details please consult the International Shanghai Express Logistics Customs Office, tel: 021-64194768
2021-05-20 10:36 Shanghai, pending declaration by the recipient to customs
2021-05-18 18:16 Shanghai, import customs remain to be verified
2021-05-17 23:02 Shanghai, sent to the import customs
2021-05-17 04:48 Shanghai, flight arrival
2021-05-17 03:01 Beijing, flights take off
2021-05-08 07:51 Prague, Departure from the Foreign Export Swap Office (not yet arrived at China Post)
2021-05-08 07:51 Prague, leave the Prague Processing Center
2021-05-07 09:09 Czech Republic, Czech Republic has received

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