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Parcel stuck at customs

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Hi my parcel RY272406726GB has been stuck at customs in China since 17 December. The recipient says they can’t do anything. How can I get this out of customs? The carrier (Royal Mail) can’t help in this instance

1 Answer(s)

user
Hi Lisa,

It's stuck at the customs and waiting the receiver to pay for the tax. You need to let the receiver call China Post service number 11185 or 11183 to ask hoe to pay for it.

Number: RY272406726GB
Package status: In transit
Country: United Kingdom -> China
2020-12-17 16:33 Zhengzhou City, import customs retained for inspection
2020-12-16 16:10 Zhengzhou City, taxable mail, to be paid by the recipient
2020-12-15 15:34 Zhengzhou City, sent to the import customs
2020-12-15 07:15 Zhengzhou City, leave Zhengzhou Bus Transfer Station, the next stop Zhengzhou International Processing Center (transit)
2020-12-14 22:07 Zhengzhou City, arrived at Zhengzhou Bus Transfer Station (transit)
2020-12-14 12:23 Beijing, leave Beijing West Station, next stop Zhengzhou Bus Transfer Station (transit)
2020-12-13 18:18 Beijing, arrive at Beijing International Mail Transfer Department (transit)
2020-12-09 07:43 Langley, Langley has been exported straight
2020-12-09 01:48 Langley, leave the Overseas Export Swap Bureau (not yet arriving at China Post)
2020-12-09 01:48 Langley, leave the Langley Processing Center
2020-12-08 14:15 United Kingdom, United Kingdom has been received

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