Parcel stuck at customs

Asked by Nathan w | 11/4/2024 3:47:57 AM

Hello,

I’ve recently sent a parcel back to china (via china post) to take up the warranty on the item but the item is stuck at customs. On the tacking website it is telling me that I need to submit a customs declaration form or go through the return procedures. There is no information on where I need to submit the form or where you go for the return procedure. Would you be able to help with this? I have tried calling China post with numbers provided on previous posts but it says the number is no longer in service, I have also tried various emails.
Tracking number: RF427324350GB
Thanks
Nathan

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 11/6/2024 8:33:54 PM Reply

Hi Nathan w,

0755-26755971 is the number you need to call. Have you tried this?

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