Hi Dilwar97,

It has been stuck in Guangzhou since Feb. 22. You'd better contact to the sender to reflect the problem and let him help you check it by calling China Post service number 11183.

Number: LX013226011CN
Package status: In transit
Country: China -> United Kingdom
2020-02-22 03:51, Guangzhou, leaving the Guangzhou International Center, the next stop , Guangzhou Exchange Station
2020-02-22 02:29, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-02-22 02:22, Guangzhou City, Guangzhou International Center return, Note: Security return
2020-02-21 02:24, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-02-21 02:18, Guangzhou City, Guangzhou International Center return, Note: Security return
2020-02-20 06:32, Guangzhou, delivered to air transport
2020-02-19 22:41, Guangzhou, arriving at Guangzhou International Exchange Station
2020-02-19 14:07, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-02-18 20:07, Guangzhou City, leaving the International Express Flower Land Bay, the next stop , Guangzhou International Center
2020-02-18 17:09, Guangzhou City, "International Express Flower Land Bay Collection Department" has received

With regards to my tracking number, LA102485392CN, up till now I have yet to receive it. It states that my order is still in Shenzhen. I ordered on the 13th of April 2020. The seller said due to Covid19 so I have to patiently wait. Why is it that with other companies from China, I am able to receive my items normally as per stated? The seller is not doing anything and do not want to give me back my money. Pls look into this matter.

Hi Rohani,

According to the latest tracking information, you couldn't receive it. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.