parcel status held for clearance

Asked by Leila | 4/26/2017 1:46:46 PM

Hi there, I was wondering why my parcel still held for clearance since 21 of March? My parcel track is EP425371215NZ

Look forward to hear from you soon.

Thanks,
Leila.

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3 Answer(s)

Sally | 4/26/2017 6:40:17 PM Reply

Hi Leila,

When it's in China. Your parcel is handed over to China EMS. You'd better call them to ask why it's held for clearance for so many days. Their number is 11183. If you want English service, press 8.

Leila | 4/26/2017 7:11:06 PM Reply

Thanks for the reply, can you give me a complete phone no including country code because I will call them from New Zealand.

Thanks,
Leila.

Sally | 4/27/2017 7:27:00 PM Reply

+86 10 11183

You'd better find a Chinese friend to make the call for you. The English service is hard to get.

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