On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?

I shipped a package to China on April 1, 2024 from Japan. It arrived in Shenzhen on April 10 according to the tracking number but it hasn’t been updated for a week. The tracking number is CN074747444JP. I didn’t write the recipient’s phone number because I didn’t think it was necessary. Is that the problem? What should I do?

RS464605717CN

0 Shenzhen city international parcel process center received
2017-05-13 23:09:59.0 Shenzhen city international parcel process center customs scan
2017-05-13 23:13:18.0 leaving Shenzhen city international parcel process center ，next station Shenzhen center
2017-05-14 01:49:12.0 Shenzhen Transit Station export security scan
2017-05-14 08:51:27.0 Shenzhen Transit Station export customs cleared

Has it been sent or stuck in china ?
It's been stuck on this for while I've never had to wait this long from any packages from china before