Hi Amanda March,

If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM084539636CN
Package status: Delivered
Country: China -> Canada
2023-11-25 14:53 Canada Mount forest,Ontario,N0G2L3,Delivered 【CA Ontario Mount forest】,Delivered
2023-11-25 10:45 Canada Mount forest, Ontario, N0G2L3, go out to deliver [CA Ontario Mount forest], go out to deliver
2023-11-24 17:29 Canada【In/At Mailbox】,In/At Mailbox, express mail is in the domestic transshipment
2023-11-23 16:20 Mount forest, Canada, destination transshipment [Mount forest], express mail in the domestic transshipment
2023-11-22 15:20 Canada Shipment Arrives at the Processing Center [CA Ontario], The shipment arrives at the processing center
2023-11-21 17:25 The import customs keep it for inspection, the shipment arrives at the processing center
2023-11-20 16:35 Canada arrives at the [destination country customs], Customs clearance is in progress, and the shipment arrives at the processing center
2023-11-19 15:20 Arrive at the Airport of Destination country, the express mail arrives at the processing center
2023-11-18 13:15 After the Chinese customs clearance is completed, it will be sent to the transshipment country [in transit], and the express will leave the processing center
2023-11-17 15:29 China mail arrives at the processing center at the place of delivery [customs clearance], and the express arrives at the processing center
2023-11-16 17:25 Leave processing center in China, the shipment is in transit within the country
2023-11-15 15:29 Arrive at processing center in China, and the shipment is in transit within the country
2023-11-14 16:25 China has left the [Shenzhen Processing Center] has been exported and sealed, and the express has left the processing center
2023-11-13 14:29 Shenzhen arrives at [Shenzhen Processing Center], and the express arrives at the processing center
2023-11-12 10:25 Wenzhou leaves [Wenzhou Processing Center], the next stop is [Shenzhen Processing Center], Departed from post office, and the express leaves the processing center
2023-11-11 16:25 Wenzhou arrived to [Wenzhou processing center], Arrived to post office, express arrival processing center
2023-11-10 18:41 Wenzhou, China Post has received mail