Parcel says delivered but I haven't received

Asked by Ema2710 | 7/15/2021 3:29:52 PM

Hi my parcel tracking number LZ877223142CN says delivered but I haven't received it can you confirm the delivery address?

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 7/16/2021 10:06:25 PM Reply

Hi Ema2710,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal Mail to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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