Parcel says delivered but have not received the product

Asked by kaitlyn | 7/12/2023 1:16:26 AM

A couple of days ago, my parcel was stated to have been delivered, however, no one in my household had received said parcel.

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 7/12/2023 3:32:01 AM Reply

Hi kaitlyn,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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