Parcel not received

Asked by Kevin Brown | 11/15/2024 11:54:27 AM

My partner, Karen Stone, has been awaiting a package, shipping number AM573845355CN, your website says it has been delivered but it definitely hasn't. Please advise.

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 11/18/2024 1:44:28 AM Reply

Hi Kevin Brown,

Try to contact the seller to check it for you. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply, it may be a scam. We have found many seller uses china post parcel to ship some junk to another address. The shipping is real, but the parcel does not contain the goods you purchased and the parcel address is not even to your address either. You need to call your bank and report fraud asap.

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