Parcel not received

Asked by Kiao | 3/21/2024 6:19:59 PM

Where is my parcel. It is marked delivered but have not received it.

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 3/22/2024 12:38:45 AM Reply

Hi Kiao,

If you don't get it, you need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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