Parcel not delivered

Asked by Eve.geale | 10/10/2024 6:46:29 PM

Hi I haven't received my parcel,it says deliverd but it hasn't been.

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1 Answer(s)

Daisy | 10/11/2024 12:24:07 AM Reply

Hi Eve geale,

If it says delivered but you don't receive it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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