parcel not delivered

Asked by [email protected] | 7/8/2024 11:11:40 PM

i have been waiting since 05/06/2024 for parcel to be delivered, it is showing as being delivered 05/07/2024 but we have not received anything, could you please advise the courier being used or a depot address i can contact

You may get the answer from the following articles:

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 7/11/2024 7:51:09 AM Reply

Hi timjenkison,

If it's shipped by China Post, it will be shipped by the post service of your country. You need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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