Parcel not delivered

Asked by Vilma | 5/24/2024 9:41:57 AM

Dear Sirs,
I have been tracking my order - AM346142649CN
On the website it's written that it has been delivered to my home on 22 May - this didn't happen. I didn't get my order. Therefore, I would like you to solve this problem as soon as possible as the order was already paid.
I really hope that you find a proper solution ASAP.
Yours faithfully,
Vilma Serrano

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1 Answer(s)

Daisy | 5/27/2024 12:34:05 AM Reply

Hi Vilma,

According to the tracking information, AM346142649CN was delivered on May 22. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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