Hi Heath,

We also see AM237863588CN was delivered on April 3. If you don't get it, you need to contact the seller to reflect the problem. Only the seller can require China Post to do a formal trace investigation about where it was delivered to and give you a solution. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM237863588CN
Package status: Successfully received (14 days)
Country: China -> South Africa
2024-04-03 14:53 East London, Eastern Cape, South Africa, has been delivered [ZA Eastern Cape East London], has been delivered
2024-04-03 10:45 East London, Eastern Cape, South Africa, out-of-door delivery [ZA Eastern Cape East London], out-of-door delivery
2024-04-02 17:29 South Africa [In/At Mailbox], In/At Mailbox, international mail is in transit
2024-04-01 16:20 East London, South Africa, destination transit [East London], international mail transit transit
2024-03-31 15:20 South Africa Express Arrival Processing Center [ZA Eastern Cape], Express Arrival Processing Center
2024-03-30 17:25 When South Africa arrives overseas [import customs keep it for inspection], the import customs keep it for inspection, the express arrives at the processing center
2024-03-29 16:35 South Africa arrives overseas at [destination country customs], Customs clearance is in progress, and the express arrives at the processing center
2024-03-28 15:20 Arrive in South Africa at the Airport of Destination country, and the express shipment arrives at the processing center
2024-03-27 13:15 Customs clearance in China is completed and sent to the transshipment country [in transit], and the express shipment leaves the processing center
2024-03-26 15:29 Chinese mail arrives at the processing center at the place of destination [Customs Clearing], express mail arrives at the processing center
2024-03-25 18:25 Leave processing center in China, express shipment is being transshipped within the country
2024-03-25 11:29 China Arrive at processing center, the shipment is being transshipped within the country
2024-03-24 18:25 China has left [Shenzhen Processing Center] and has been exported and shipped, and the express has left the processing center.
2024-03-24 14:29 Shenzhen arrives at [Shenzhen Processing Center], the express arrives at the processing center
2024-03-23 10:25 Wenzhou leaves [Wenzhou Processing Center], the next stop is [Shenzhen Processing Center], Departed from post office, the shipment leaves the processing center
2024-03-22 16:25 Wenzhou arrived at [Wenzhou Processing Center], Arrived to post office, express shipment arrived at the processing center
2024-03-21 22:16 The Wenzhou processing center has received the shipment and the express is being transshipped within the country.
2024-03-21 17:59 Wenzhou City, the email has left [Lucheng Sales Department directly under Wenzhou International Company] and is being sent to [Wenzhou International]
2024-03-21 17:58 Wenzhou City, the mail has been sorted at [Lucheng Sales Department directly under Wenzhou International Company] and is ready to be sent out
2024-03-21 14:38 Wenzhou City, China Post has received the mail