Parcel lost?
Asked by Ana Silva |
0
Hello,
I need to know what happened to my package. Tracking number: AG083145990CN. It arrived in Portugal on May 26th and I received no more updates since then. Is it lost? Is it stuck in customs?
Please reply as soon as possible.
Thank you.
Best tefards,
Ana Silva
I need to know what happened to my package. Tracking number: AG083145990CN. It arrived in Portugal on May 26th and I received no more updates since then. Is it lost? Is it stuck in customs?
Please reply as soon as possible.
Thank you.
Best tefards,
Ana Silva
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1 Answer(s)
It's stuck in Lisboa now. It's not normal. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.