Hi Kayleigh,

As you ship it through An Post, you need to contact An Post to claim for compensation. According to the tracking information, it's stuck at the customs now. The receiver in China needs to contact China customs to check.

Number: RL846596317IE
Package status: In transit
Country: Ireland -> China
Destination:
2022-09-12 14:15 Guangzhou City, Customs Clearance
2022-09-11 13:14 Guangzhou City, sent to the import customs
2022-08-27 15:37 Guangzhou City, Leaving 【Guangzhou Jianggao Processing Class】, The next stop 【Guangzhou International Mail Processing Center】 (transit)
2022-08-27 14:56 Guangzhou, Arrive at 【Guangzhou Jianggao Processing Class】 (transit)
2022-08-26 02:54 Tianjin City, Leave [Tianjin Mail Processing Center], next stop [Guangzhou Jianggao Processing Class] (transfer)
2022-08-25 22:22 Tianjin, Arrive at Tianjin Mail Processing Center (via transfer)
2022-08-25 02:34 Beijing, Leave [Beijing Hangyou Terminal Transport Workshop], next stop [Tianjin Mail Processing Center] (transit)
2022-08-24 18:00 Beijing, Arrive at [Beijing Wangjing International Exchange Bureau] (transit)
2022-08-24 08:45 In Beijing, mail disinfection and sitting ended
2022-08-13 09:36 In Beijing, in response to local epidemic prevention requirements, mail disinfection and standing
2022-08-05 04:48 Dublin, Leaving the Export Exchange Office (not yet arriving at China Post)
2022-08-03 15:25 Ireland, Ireland received
Origin:
2022-08-13 09:36 CHINA, You need to contact customs directly. Your delivery is being held by customs in
2022-08-13 09:36 CHINA, Your delivery is being assessed by customs in
2022-08-13 09:35 CHINA, Your delivery was received in
2022-08-05 04:48 DUBLIN MAIL CENTRE, DUBLIN 12, Your post has left An Post
2022-08-03 21:10 ATHLONE MAIL CENTRE, CO WESTMEATH, Your delivery has been sorted
2022-08-03 17:27 CASTLEBAR D.S.U., CO MAYO, Your delivery has been sorted
2022-08-03 14:46 BREAGHWY CASTLEBAR, CO MAYO, Your post was accepted in