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Parcel has been stuck at customs in China since 26.06.2024

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Hello everyone,

I have sent a return to China. The parcel has been at customs in China since 26.06.2024. There have been no new updates since then. I have already started a forwarding order with Deutsche Post, they also assured me that the parcel is still at customs. The recipient has also contacted customs, also without success. Can you please check the status of the parcel and ensure that it reaches the recipient promptly?
Tracking Number: CY284561728DE
Thank you very much.

Kind regards
Marie Herrmann

2 Answer(s)

user
Hi Marie Herrmann,

It's waiting for the receiver in China to submit declaration materials to the customs. He/she can call 0371-55287710 to get connected with the customs.

Order number: CY284561728DE
Package status: Too long in transit (91 days)
Country: Germany -> China
2024-06-28 16:17 Zhengzhou City, waiting for the consignee to submit declaration materials to the customs, [Zhengzhou International Customs Broker Sales Department], Tel: 0371-55287710
2024-06-28 15:44 Zhengzhou City, Customs clearance in progress
2024-06-26 05:25 Zhengzhou City, mail has left [Zhengzhou Distribution Center] and is being sent to the next stop
2024-06-25 09:14 Zhengzhou City, mail arrives at [Zhengzhou Distribution Center]
2024-06-24 14:36 Beijing, mail has left [Beijing International Exchange Bureau] and is being sent to the next stop
2024-06-24 10:09 Beijing, sent to import customs
2024-06-20 15:47 Sent to carrier
2024-06-17 15:40 Customs release
2024-06-17 11:51 Leaving the overseas export exchange office (not yet arrived at China Post)
2024-06-15 11:00 Customs release
2024-06-15 11:00 Overseas customs clearance inspection
2024-06-13 05:35 Arrival at overseas export exchange bureau
2024-06-11 19:33 【DE】Received
2024-06-28 15:44 China VR, Customs clearance in progress
2024-06-26 08:20 China VR, Arrival at parcel center
2024-06-24 10:09 China VR, Customs clearance process started
2024-06-24 10:08 China VR, The shipment has arrived in the destination country/destination area.
2024-06-22 15:38 Arrival at airport
2024-06-22 01:32 Departure on flight TK0088
2024-06-20 15:47 Preparation for air transport with stopover
2024-06-20 15:47 Shipment booked for air transport
2024-06-17 15:40 Germany, Release of the shipment in the country of origin
2024-06-17 11:51 Transportation to destination country/destination area.
2024-06-15 11:00 Germany, Release of the shipment in the country of origin
2024-06-15 11:00 Germany, Additional inspection in the country of origin
2024-06-13 05:35 Germany, Export parcel center.
2024-06-12 19:34 Germany, Parcel center of origin.
2024-06-11 19:33 Germany, Shipment posted at the retail outlet by sender
2024-06-11 19:18 Order data transmitted electronically.
user
Hi Daisy,
the receiver has submitted all documents. What is the current status? Unfortunately, all entries in ChinaPost's shipment tracking system have been deleted. Do you know the reason for this?
Tracking Number: CY284561728DE
Thank you very much.

Kind regards
Marie Herrmann

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I have sent a return to China. The parcel has been at customs in China since 26.06.2024. There have been no new updates since then. I have already started a forwarding order with Deutsche Post, they also assured me that the parcel is still at customs. The recipient has also contacted customs, also without success. Can you please check the status of the parcel and ensure that it reaches the recipient promptly?
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Thank you very much.

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