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parcel got stuck in customs

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I sent the parcel to my friend. It got stuck in customs since October 18. EMS tracking number is ES127301333KR
Receiver said the didn't receive any notification. Could you please check and guide how she can get a parcel.
Thank you.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?
Why is my package stuck in transit for so long?
What Are the Reasons That Cause the Loss of Parcels?

2 Answer(s)

user
You'd better let her check her phone message around October 18. The notice should be in Chinese. If she couldn't find it, let her call China Post service number 11183 to ask how to get it.
user
Hi,

I want to know my parcel status. I have checked it being held by custom for about 10 days already.. What is the problem? Please let me know. My tracking number is EE063238848MY.

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